Really 4 1/2 stars. After my heinous experiences with Carcinoma err Carson Toyota (see review for fun details), I started looking for an independent who knew as much or my Prius as a dealer, charge me a believable rate, give me warnings about my car in advance and give me good, friendly service. I know, I know and I would expect Sears to "assemble a lawn mower" too, right? I didn't find this, no, I found something better, Shige's. I've always felt you should feel as comfortable about leaving your car in the hands of some one else as you would feel about leaving your pet with a trusted Vet and that is how I feel here.