Frequently Asked Questions:
Question: Can I bring my own parts?
Answer: We do not install customer supplied part and here is the reason why. The very moment we install any part on your vehicle we become responsible, not just for that part but for a lot more. If that part were to fail while it’s under warranty, we are responsible for removing it, paying the tech to determine why it failed so it doesn't’ happen again, buying a replacement part and having it delivered to us and then installing it. We are also responsible for any other parts that would be damaged due to its failure. And when you think about it this is the way it should be. And this is why we have so many loyal customers that send their friends to us. It’s our job to solve problems, and then stand behind our solutions. On the other hand if we were to install a part that wasn't ours we wouldn't be responsible for it or anything that may occur if it were to fail. We would much rather tell a customer that we’re unable to install a part they’d like to provide, than tell them we just installed their part, it failed, and now it’s their problem, not ours.
Question: What is your warranty on your service and repairs?
Answer: We are proud to offer the industries best warranty around. Our warranty is 3 years Unlimited Miles on not only Parts but Labor as well. We stand by our work and strive to provide 100% Customer Satisfaction.
Question: I can find it cheaper down the street, what makes you different?
Answer: A truth that we have learned over the years is that the lowest investment is not always what we really want. Most people look for three things when making an investment: 1. Finest Quality 2. Best Service 3. Lowest Price. I have never yet found a company that could provide the finest quality and best service for the lowest investment. For your long term happiness, which of the three would you be most willing to give up? Fine Quality? Excellent Service? Or the Lower Fee? There are many benefits we see that we provide that most shops just cannot compete with. First and foremost, we are known for our honesty and looking out for our customers best interests. We have been in business for 39 years going strong. We have a 36 month UNLIMITED MILE Parts and Labor Warranty. To my knowledge, there is no other shop that has a better warranty in this area. In other words, we will back up our work and products. Our shop is a Digital High Tech Facility with the best equipment in the industry. We have the right equipment to take care of your vehicle needs. We provide Courtesy Inspections and even Courtesy Alignment Inspections, which again, no other shop locally provides this level of service. We build relationships and rapport with our customers to ensure everyone receives the services they need and deserve in addition to our excellent warranty. We appreciate our customers and we want to impress upon you that you can always rest assure that we will always give you our best.